What Is A Virtual Assistant

The Definition

A virtual assistant is a specialised person, who acts like an executive assistant who provides administrative work and office support on a remote basis. They usually work as an independent contractor, a freelancer, or some are hired as full-time remote workers. Virtual assistants are employed by companies of all sizes and across many industries.

 

What Does a Virtual Assistant Do?

What is a Virtual Assistant
What is a Virtual Assistant

Administrative work

Virtual assistants are most commonly hired for admin work. This includes scheduling meetings, booking travel, organizing calendars, and even answering phones via a connecting line.

Bookkeeping

Keeping track of finances is an essential part of running a profitable business, and virtual assistants can help manage a budget, make purchases, and track expenses.

PA (Personal assistant)

Virtual assistants can help organize tasks outside of work, in addition to their standard duties. Booking vacations, organizing a calendar, and purchasing gifts for friends and family are some of the more common personal duties.

Customer service Representitive

For companies offering a product or service, virtual assistants can be the first point of contact for customers looking for assistance with troubleshooting or an outlet for feedback. Virtual assistants can address basic, habitual concerns or give tutorials. If they are unable to help a customer, they can escalate it to the appropriate person within the company.

Data entry

Not all tasks fall under the umbrella of admin work; there is a wide variety of responsibilities that virtual assistants can take on, including data entry. In this role, a virtual assistant can easily compile data, check for accuracy, and delete unnecessary records. This is especially beneficial for patient recording, billing, postal work, and school administration.

Social media production

While many companies understand the importance of online engagement with potential customers or clients, the demands of social media management can sometimes seem endless. Virtual assistants are helpful for responding to comments and communicating with followers, but they can also maintain a posting schedule and even analyze account data.

Content management

If you use editorial content to drive traffic to your site, increase brand awareness, and engage potential customers, then you likely know the immense amount of work that goes into operations. A virtual assistant can help manage a production calendar, organize writing resources, and facilitate various elements of the publishing process, making it easier for you to focus on growing the content program.

Research

Every business must rely on research to inform its operations, whether it’s an analysis of the market, customers, or performance. Research, too, can be a commodity to sell to clients. But research can be a time-consuming endeavor, even with dedicated resources, so some companies use virtual assistants to assist with compiling this information. Because these tasks are typically more manual, they’re best suited to virtual assistants specialized in data analysis.

Benefits of Hiring a Virtual Assistant

Save Salary Cost

Hiring a VA as opposed to hiring a full-time employee for a small job, you could choose to outsource it to someone at an hourly rate or agree to a flat rate. Especially for seasonal businesses, hiring VA means, they don’t have to carry monthly salary costs, but ‘Pay As You Need’. And the lower pay isn’t the only way you can benefit from hiring a VA.

Save Training Cost

A business owner has to spend a lot on training for its full-time/part-time employees. An experienced member of staff has to spend quite significant time to train up a new starter.

When it comes to VAs, many are already specialised and holding high-degree of qualification, so they can remain competitive in their chosen industry. 

This way, a business owner doesn’t have to waste time and money training them – they can get started right away with his chosen VA.

Save Time

For a small business, it’s usually the situation that one member of staff covers multiple roles. For example, a business with no HR department will spend so much of a manager’s time to post job ads, draft hiring contract, or company policies.

With the hire of a VA, there’s a time saver for the business managers, who can stay focused only on tasks you’re specialised in. No more wasting time on non-core tasks. A win-win situation for everyone involved.

Take a look at KS Virtual Assistant’s service offer, and get in touch through WhatsApp today to get your quote! 

 

10 Replies to “What Is A Virtual Assistant”

  1. Hello there, They provides full-time virtual assistance in many different industries, Real Estate, Mortgage brokers, Health Care, Insurance, and IT. Clients are in direct contact with their dedicated virtual assistant or assistants, and receive weekly updates from their virtual assistants account managers as well. The CEO of the company is Gidon Levy. Thank you for sharing the beautiful piece of information.

    1. Hi Oviss, thanks for your comments, but I have to correct you there are Virtual Assistant companies who have a pool of VAs and they will provide services to other companies, (like the company by Gidon Levy Remote Co-workers), and also there are individual companies like myself, offer VA services to small business owners directly! But thanks for taking the time to comment. 

  2. This is amazing information to see and the fact that a whole lot more goes into this than the little we think we have known aoyt the effects and perks of using a virtual assistance. They can literally heap all the work load off us and make things worthy for us too. This is really good and I value all these here.it is amazing to see

    1. Thank you for your comments, yes you are correct in a VA could add a lot more value to business owners, they can cover various areas not many think they could! 

  3. So many businesses of today do not know all that they need to help. them grow and make them more efficient so that there would be more customer going to them and for me one good idea is the virtual assistant that you mentioned here. I have been learning a few things about it and so far it’s been very impressive and has been a success for so many other businesses

    1. Thank you for your comments and hopefully it helps your own business decisions when it comes to choose to hire or to outsource a VA! 

  4. Hello and I’m so happy to become a part of this website and from my very post here I am already learning something new which is awesome. I always heard about virtual assistant but I never really understood what it meant and what the time of a virtual assistant was. Now I do understand though and that’s all thanks to you.

  5. Hi there! Amazing article! Thanks for sharing this educative article about what a virtual assistant is! It’s a good thing I stumbled on this article because before going through this I never really knew the work of virtual assistants. Well I do know. Thanks again. This was very helpful to me. I learnt alot. 

    1. Thanks for your comments. Yes Virtual assistant is quite a versatile role to support small businesses. It achieves massive cost-saving for biz owners! 

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